PAYMENT POLICY

Before one can reserve a seat in an upcoming on-site bootcamp, a valid CollabCert order must be placed. A valid order consists of an order paid in full using an approved payment method, for which the initial payment has been made on a payment plan, or with receipt of an approved purchase order.

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Bootcamp orders must be paid in full before the student may attend class.

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Bootcamp must be paid in full before any applicable promotional materials can be ordered or delivered.

If a visa invitation letter from CollabCert is required to attend your scheduled on-site bootcamp, please plan your payment accordingly. Bootcamp orders must be paid in full before we are able to issue visa invitation letters to students

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CANCELLATION POLICY

Refunds for instructor-led bootcamps are permitted by notifying CollabCert in writing at least 30 days before the course start date.

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If for any reason, you need to reschedule a bootcamp, or if you would like to choose your date and location after purchase, you must notify CollabCert in writing at least 30 days before the bootcamp start date.

Failure to attend your scheduled bootcamp without prior written notification will be considered a “no show” and the full bootcamp price will be forfeited.

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CollabCert reserves the right to cancel or reschedule any bootcamp with 30 days prior notice but will do it’s utmost to avoid this option.

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RESIT POLICY

Bootcamp students may purchase resits at a reduced rate for two years from the date that you attended your original class. Resit fees for bootcamps $1000 per week. In addition to the resit fee, if you received a discount on your original purchase, you must pay the difference between list price at the time of purchase and the discounted rate received.

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Requests for resits after your two-year timeframe will be evaluated on a case by case basis.  Resits are not applicable when major version changes in the CCIE curriculum have occurred (for example if you sat a bootcamp for Collab v3, you cannot resit for collab v4).
 
Resit policy is subject to change at any time at the discretion of CollabCert.